Digitally Powered Utility : Digitally Powered Utility
16 Building the digitally powered utility of the future An Australian perspective | Asset operator's perspective Field worker's perspective • Can see an integrated view of information at the centre around the status of assets, work and customer needs -- to make proactive decisions to optimise productivity. • Uses real-time geographic views of the network to see all incidents currently impacting its operation. • Lets the network self-adjust and self-heal in response to conditions. • Reviews the history of network events in real-time, to identify weak points and deploy feld trucks. • Predicts network failure in response to projected weather events, and prepositions limited assets as quickly as possible. • Communicates with customers about planned or unplanned network events using automatic digital channels. • Dynamically fnds new sources of energy to supplement the network in times of high-load stress. • Actively monitors risks to both the network and customers --- proactively deploys defences to protect against threats. • Manages a digitally connected grid that is standardised and operates at the lowest possible cost for customers. • Uses mobile devices to get real-time information about a particular residence's customer, their prior complaints and other important data. • Engages with the customer, or a selection of multiple customers, in a geographic region with a click of a button to access information about works in that area. • Receives real-time updates from a customer regarding enquiries or complaints associated with current works. • Reviews schematic plans and photographs of particular assets in the feld before commencing jobs with notes from previous jobs attached. • Sees asset performance and maintenance history, with intelligence-driven repair and maintenance activities identifed. • Monitors physical conditions to ensure safer working. • Uses smart-glass enabled safety goggles to view relevant information in the peripheral whilst using both hands to work. The operation can be recorded for OH&S purposes and continuous improvement.